Support Ticket for all our Customers

Support Ticket for Customers Only:

Please review FAQ's first — it may save you time. Answer Yes or NO. Link on the right.

Most common questions are answered on our Customer FAQ Page "CLICK HERE".

Purchase Information

• -None-
• I purchased the program, and I am the user.
• I am a second user paid and listed for the company.
• I am a second user in the company and I may not be listed as a user.
• I need to purchase for a 2nd or 3rd user to be listed.
• I am not sure.

Reason for Support

• -None-
• I need help downloading and installing.
• The Registration Form on the website states I am not in the system.
• The Registration Number is blank in the program.
• Registration Issue not listed here.
• The Lighting Effects Program did not install for GreenScapes or Landscape Lighting only.
• I am only printing a piece of design.
• Object install questions
• Textures Install question
• Something not listed here. I will use the discription field.

Which Program did you purchase?

• -None-
• GreenScapes for Landscapers and Paving Dealers
• Landscape Lighting Software and Effects
• Nite Time Decor - Design Pro
• Deco-Con for Decorative Concrete Dealers
• Hardscape Imaging - Just Paving
• DesignWare and have not purchased New yet
• Have not purchased - just a question

Company Name

• First and Last Name
• Best Phone
• Best Email
• Time Zone or State
• Mac or Windows and Version
• Description of Issue or Question
• Upload a File

File(s) size limit is 20MB.

ABOUT US: With over 35 years in photorealistic visualization software, we’ve built trusted tools for landscape, hardscape, and lighting professionals. From our early days in New York as Design Imaging Group to today’s modern GreenScapes, Deco‑Con, and Lighting Software, our mission has stayed the same: make design simple, fast, and visually stunning. Learn more about our story →